20 days money back! No question asked!
If you are not completely satisfied with your purchase you can return your items within 20 days following receipt of your parcel. If you decide to do so, please contact us first by mail firstname.lastname@example.org citing Order ID and the Item Code you want to return, and we will send you return instructions.
If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us by mail within 48 hours from receipt of parcel and we will arrange replacement of the goods or issue refund. In this case we will also refund your initial postage and packing charges, so please attach the correct postage receipt.
All delivery charges incurred on returns or exchange, other than damaged, faulty items or incorrect order, will be responsibility of the customer. Initial shipping costs will be non-refundable and return shipping fees are the responsibility of the customer.
The item must be returned in unused condition. Any item that is not in the same condition as it was shipped will not be accepted as a return.
Items must be returned to us by “Recorded Delivery” so they can be signed for and it has to have a tracking number. We will not be responsible for returns that are lost in the mail. Please note that we will cover postage costs only in case you return us the product because of quality issues.